Shipping & Returns

 

1.0  General Shipping Information

Orders will be dispatched within 1-2 working days after placing your order.

You will receive a confirmation email as soon as the order has been dispatched.

Tracking numbers will be provided through the message portal in your account.

2.0  UK Standard Shipping Method

The cost of our UK Standard Delivery is £4.95.

All our UK shipments are made via Royal Mail Recorded Delivery.

Deliveries will be made within 1-2 working days after placing your order.

2.1  UK Next Day Delivery Shipping Method

The cost of our UK Next Day Delivery is £7.95.

This shipping method is made via Royal Mail Next Day Delivery.

This method is only valid when you order before 11 am Monday – Friday. Please note that someone must be present at the delivery address to sign for the parcel.

3.0  European Shipping

The cost of our European Standard Delivery is £12.95.

European shipments are made via DHL & Royal Mail.

Deliveries will be made within 2-6 working days after placing your order.

 *Deliveries to Greece will only be made to the mainland.

4.0  International Shipping Method

The cost of our International Delivery is £19.95.

International Shipments are made via DHL & Parcel Force.

Deliveries will be made within 2-10 working days but can sometimes be delayed in customs.

*Deliveries to Russia will only be made to Moscow & St. Petersburg, and must be made to a ‘Business address’ rather than a home address to secure prompt and secure delivery.

5.0  Customs & Duties

Please note that recipients outside the EU will be responsible for any import duties, clearance and/or brokerage fees including any other additional charges.

We operate on delivered duty unpaid basis. This is managed by UPS & Parcel Force on a ‘pay on delivery’ basis. Sometimes goods may be subject to delays, due to customs or weather. The customer may be contacted by customs to ensure the goods are cleared.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Internet Returns

We offer refunds, exchanges or store credit on any items returned within 14 days of delivery, providing they are returned in the same condition in which they were sold & in their original packaging.

Any items returned after 14 days of delivery will be refused and returned back to you.

Exchanges are only offered for a different size or colour of the same item. If you would like to exchange your item for a different style, you will be issued a credit note or refund, and will need to place a new order online.

We aim to process returns & exchanges within 2-5 working days of receipt. However, please note that during very busy periods such as seasonal or promotional sales, processing may take longer.

If you need to return or exchange an item, please call 07463423406. Any returned items should be accompanied by a completed returns form. If you have lost your returns form, please email info@dimensionslondon.com to request a new one.

The goods are your responsibility until they reach our warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning.